Published 16/1/2013 12:26 pm
You may cancel a CUSAFE subscription within 7 days from the transaction provided the application is not registered onto a phone. Once the Application is registered to the smart phone and a UDID has been registered the license is deemed as used and you will not receive a refund.
Monthly subscriptions may be cancelled at any without any additional cancellation fee
Please note that for gift subscriptions the refund time period begins on the date of purchase.
If you cancel your subscription but are not eligible for a refund, you will retain access to the CUSAFE system until your subscription expires. Should you wish to all remove access to the CUSAFE system delete the application from your smart phone.
Cancellations may be made by calling CUSAFE, providing the same information that you provided when you subscribed. Your cancellation must be received by end of business (5:00 p.m. eastern standard time) on the appropriate day as described above.
All refunds will be given to the original credit card on which the purchase was made. Please allow a reasonable time for the refund to reach you or be charged back to your account.
Our representatives will be more than happy to assist you with any questions or concerns you may have. To see a list of available contact times and phone numbers from your location, please use the contact us tab at the top of the site..
Subscription cancellations can be made through one of our Member Support Representatives, who can be reached by phone or by cancelling online by clicking here. Please allow a reasonable time for the refund to reach you or be charged back to your credit card. Please click here to review our Terms and Conditions if you have any additional refund inquiries. If you are unable to use one of the numbers listed above (such as if a phone call from your area would be require a charge), send a message to firstname.lastname@example.org and provide the following information:
• Client ID
• Given name
• E-mail address used when subscribing
• Mobile Phone number the Application was registered on
• Reason for cancelling the Service
Note: Cancellation e-mails sent after business hours will not be fulfilled until the following business day. After processing your email request we will send a reply, including confirmation of the cancellation.